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If you cannot use F11 at the startup or UEFI Firmware Settings, it's suggested to get a new recovery disc from HP support and then factory reset your computer. You can use the downloaded recovery image file in order to install the Windows operating system.Ĭlick here for the HP Cloud Recovery Tool (Windows 10) link. The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. Turn off the PC and keep tapping the F11 key and then turn on the PC and select troubleshoot and click Reset and follow the online instructions

I see you are experiencing issues with the HP Pavilion Gaming Laptop not able to reset.

HP Instant to the HP Support Community! I'd like to help!.

Business PCs, Workstations and Point of Sale Systems.

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DesignJet, Large Format Printers & Digital Press.

Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.